MW Casino's Privacy Policy — Your data, your rights

Mwcasino.app ("mw casino", "we") is a trusted online Sports Betting and gaming platform for users in Bangladesh. We believe your privacy is a fundamental right — not merely a legal obligation.

This privacy policy explains in detail what information mw casino collects when you use our website and mobile app, how we use it, and what rights you have. This policy applies to all our services, promotions, and support channels.

This Privacy Policy has been developed in accordance with international data protection standards, particularly the core principles of GDPR. Your data is never sold to third parties or used for any unauthorized purpose.

Mw casino collects your information in several ways. Below is a detailed breakdown of what data is collected and under what circumstances:

Information Collected at Registration

• Full name (as shown on national ID)
• Date of birth (for age verification)
• Mobile number and email address
• Current Address & District
• Preferred Payment Method (bKash/Nagad Number)

Information Collected During KYC Verification

• Scanned copy of National ID (NID) or passport
• Proof of recent address (utility bill / bank statement)
• Selfie or Face Verification Photo (where applicable)

Automatically Collected Technical Information

Mw casino uses your data only for specific, legitimate purposes. For each purpose listed below, we ensure that data use is necessary and proportionate before proceeding:

• Account Management: To complete registration, login, password reset, and account verification processes.
• Payment Processing: To successfully process deposits and withdrawals and maintain a record of all transactions.
• Compliance: To comply with international AML (Anti-Money Laundering) and KYC regulations.
• Customer Support: To promptly resolve your questions, complaints, and issues.
• Personalized experience: To send you promotions and offers tailored to your betting history and preferences.
• Security: To prevent fraud, multiple accounts, and unauthorized access.
• Platform Improvement: To analyze user behavior and improve the quality of our services.

Mw casino uses cookies and similar tracking technologies to enhance your experience on the website and mobile app. Cookies are small text files stored on your device.

Cookies We Use

You can disable cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

Mw casino never sells your personal information. However, limited data may be shared with trusted partners in specific circumstances:

Lawful Grounds for Sharing Data

• Payment Processors: bKash, Nagad, Bank — only the details needed to process your transactions.
• Identity Verification Service: A licensed verification agency as part of the KYC process.
• Technology service provider: Hosting, cybersecurity, and cloud storage services.
• Legal authority: When required by a court order or regulatory authority.
• Gaming Licensing Authority: To maintain compliance for license retention.

All third-party partners are contractually bound to uphold mw casino's privacy standards. They are not permitted to use any received data for their own commercial purposes.

Mw casino does not retain your data longer than necessary. Different retention periods apply depending on the type of information:

Once the retention period expires, data is securely deleted or anonymized.

Under mw casino's Privacy Policy, you are entitled to the following rights. To exercise any of these rights, contact us directly:

Mw casino is strictly prohibited for anyone under the age of 18. We never knowingly collect information from minors.

If we become aware that a minor's information has been submitted to us, we will delete it immediately and close the associated account. If a parent or guardian believes their child has registered on mw casino, please support@mwcasino.app— contact us immediately.

Mw casino follows the highest industry standards in technical and organizational measures to protect your data. Our security infrastructure is outlined below:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Firewall & DDoS protection: Servers protected against cyber attacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Staff training: Data access is restricted to authorised personnel only.
• Data backup: Regular encrypted backups stored in secure locations.

In the event of a data breach, we will notify the relevant authorities and affected users within 72 hours.

Mw casino may update this privacy policy from time to time. Changes may arise due to legal requirements, new services, or technical improvements.

For significant changes, we will send a notification to your registered email or via the platform. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

The date of the latest update will always be shown at the top of this page. If you need a previous version, please contact us.

For any privacy-related questions, requests, or complaints, please contact our dedicated privacy team:

• Privacy email: privacy@mwcasino.app
• General Support: support@mwcasino.app
• Live Chat: Available on the platform 24/7
• Response Time: Typically within 48 hours

We take your privacy concerns seriously. If you are not satisfied with our response, you have the right to lodge a complaint with an independent data protection authority.